FAQ & Additional Info
A: All of our products are hand-crafted at our lab in Asbury Park, NJ. We do offer local pick up options. Feel free to reach out to us at email@example.com to work it out!
A: Our orders ship within 3-5 business days. Once your package ships we will provide a tracking number via email so you can keep an eye on your shipment's progress. Be aware, when we give a package to USPS, we do not have control over any delays your package may experience.
Q: My tracking info doesn't work, what's wrong?
A: Usually USPS takes a day or two to update their tracking. If after 48 hours, feel free to reach out with any questions or concerns.
Q: My package was marked "Delivered" but I did not receive it. What do I do?
A: First, double check your order confirmation email and confirm you entered the correct address when checking out. Next, contact your local post office. You can also leave a note or try and touch base with your local mail carrier. The sooner you contact them, the better chance you have at recovering your package. Also, don't forget to check with neighbors, too. Sometimes the package was just left at the wrong door. We unfortunately have no control over a package once we turn it over to USPS.
Q: I entered the wrong shipping address. What do I do?
A: Email us firstname.lastname@example.org as soon as possible. If we catch it before the order is shipped, we can adjust it. If the order has already shipped, unfortunately, there's not much we can do to assist you from there and we cannot be held responsible if the order does not reach you. If the order is returned to us, we would be happy to resend it to the correct address for an additional shipping fee.
Q: I didn't like how "x" product worked. Can I return it?
A: Only unused products may be returned. Customers are responsible for returning the unused product within 14 days of receipt. Refund for product price only, will be awarded within one week of receiving the returned item(s). Check out our full return policy here. If you're unsure about a product, we recommend purchasing a travel size firs.
Q: So "barber-made" huh?
A: That's right! Zach, founder & owner, has been cutting, styling, and educating the general public on hair for about 15 years. If you're in NJ and looking to get cut you can visit him at Calabrese's Barber Shop in Keyport, NJ Monday - Wednesday, and Saturdays.
Q: What is the shelf life on your products?
A: All of our products have an icon on their label with recommended shelf life. You can find it towards the back of the label - look for a little jar with a number in it - typically a "12" for 12 months. If unused, our products are stable for 24 months.
Q: Do you offer one-off/custom products?
A: At this time we currently don't offer custom one-off products. However if you're looking for something in bulk for a wedding or event, feel free to reach out to us!